Shipping policy
Shipping Policy
Processing & Fulfillment
- All orders are made to order and typically take 2-5 business days to process before shipping.
- Fulfillment times may vary depending on product availability and demand.
Shipping Times & Rates
We work with print providers across the US, UK, and EU to ensure faster shipping. Estimated delivery times:
- United States: 3-7 business days
- United Kingdom: 3-7 business days
- European Union: 5-10 business days
- International Orders: 7-20 business days
Shipping costs are calculated at checkout based on location and order size.
International Shipping & Customs
- We ship worldwide! However, international orders may be subject to customs fees or import duties, which are the buyer's responsibility.
- Delivery times for international orders may vary depending on customs processing in your country.
Order Tracking
Once your order ships, you’ll receive a tracking number via email. Please allow 24-48 hours for tracking updates to appear.
Delays & Issues
- While we strive for fast delivery, occasional delays due to weather, customs, or high demand may occur.
- If your order is significantly delayed or lost, please contact us at info@mynerva.com, and we’ll do our best to assist you.
Returns & Exchanges
Since each item is made to order, we do not accept returns for buyer’s remorse. However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we’ll make it right.